Artel boiler 16

Our site currently only supports cash on delivery with courier company ACS Courier.

1) Shipping costs for orders over 50 € are free only within the Attica basin otherwise there is a charge of 3 €.

2) Shipping costs outside the Attica basin, Mainland Greece, Island destinations, are depending on the destination where we will inform the customer ..

3) It is possible to pick up from the store after ordering by phone.

Orders are usually shipped within 2 to 5 business days depending on product availability. For orders that are delayed for more than the above period, you will be notified via e-mail. You can also be informed about the progress of your order, by logging in to your account and selecting the "History" option.

In case you want to place a large order or you have questions about the process of our orders you can contact us by e-mail at emastj@gmail.com or by phone 2102526238.

In case you want to return a product, please contact us first at e-mail emastj@gmail.com and explain the reasons for your decision. Please do not return products without first contacting us, as they will not be accepted.

In case a defective product is found in the delivered quantities, you reserve the right to return it within ten (10) working days (DOA) with the possibility of replacing it with our own shipping or refund costs.

To return the product, you must:

Not to be damaged

Have all the original documents / accessories that came with it

And its complete packaging.

The product must also have its complete packaging when it is sent for inspection to the service.

Upon completion of the inspection by the Supplier Company to confirm the defective product and in case you wish to return the price of the order, it is done within fourteen (14) days and is carried out in the same way as you placed the order (eg cash or credit on your credit card.)

Right of Withdrawal

From the submission of the electronic order, the customer is entitled to withdraw from the sale within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (in the case of products) .

This withdrawal does not have to have a specific reason and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all the accessories, the accompanying forms and the packaging. in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The statement of withdrawal is exercised in writing or electronically. The Mast. is obliged to send a confirmation of receipt of a withdrawal statement as soon as it receives the request.

Following the withdrawal statement, Mast. Reimburses the price received for the order in the same way as the order was placed. The return will be made within fourteen (14) working days of both the product and the price.

Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by Mast. In addition, the customer is obliged to return the products within 14 calendar days from the day on which he announced the withdrawal.

The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The Mast. is entitled to agree with the client on the amount of compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

The Right of Withdrawal Does not apply:

In cases where the products have been used. Use of a product is recommended eg: installation (eg air conditioners), commissioning (eg refrigerators).

In cases where the products have been manufactured according to the specifications set by you as a buyer or according to your personal requirements and personalizations or which by their nature are impossible to return by shipment. It is pointed out that the products that are personalized with the registration of the device (registration) by you after their delivery to you fall under the exemption from withdrawal, such as e.g. registration of a mobile device, etc.

In cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons or for hygiene reasons (eg shavers / epilators, electric blankets, kitchen utensils, etc.).